IT teams are constantly being asked to do more and move faster. With the rise of cloud, business units and development teams must no longer wait weeks or months to gain access to the resources and infrastructure needed to deliver new services that provide business value.
Self-service is at the heart of agility, enabling application teams and business units to move faster by empowering them to deploy and manage their own services. By allowing governed automated access to cloud resources through self-service, IT teams can accelerate application delivery while reducing shadow IT.
Basically, your company can allow all its internal clients (different employees, teams, and departments) the technology offerings they need to remain efficient and productive; these internal clients can choose the business IT solutions that make the most sense for them. ITaaS can either augment or replace an existing IT department, and can handle everything from installing new technology to maintaining or troubleshooting it, as needed.
BENEFITS
24/7 Availability on Service Desk Operation
One of the primary concerns people have with any new technology service is that it will cause hassles and headaches—but with the IT as a Service model, you’re not just buying products. You’re enlisting a full team that can help you around the clock—meaning tech support is always just a quick call away.
Subscription-Based Cost
Another benefit of this model is that it is fairly cost-effective. It’s generally offered on a managed care model, with subscription-based pricing. You pay a monthly rate and that enables you to get as much service and support as you need to keep your teams up and running.
Continuous and Proactive Monitoring
We all know that, with technologies, things can go wrong. When you invest in ITaaS, however, you always have IT pros who are monitoring your systems for any signs of trouble—and stepping in before things go south. This minimizes your headaches, and it also reduces any tech-related downtime your employees have.
Reduced Exposure to Cybersecurity Incidents
When you have IT as a Service, you have technologists who know how to safeguard your entire system from potential cybersecurity risks. This helps you keep important documents safe, and it also gives you peace of mind.