UC is a complete package containing all the communications tools that businesses use every day. This will undoubtedly include voice and telephony, and perhaps mobile support for companies with a bring-your-own-device (BYOD) policy. It may also include email and voicemail, key system emulation, audio and video conferencing solutions, presence and instant messaging, or even desktop and thin browser clients. A UC platform will likely also incorporate communications applications, such as integrated contact centers and workstream collaboration tools. All of this is highly customizable and scalable to meet the needs of each individual business.
What is the ultimate goal of UC? With UC, a company’s employees and customers receive a consistent user experience across any device, at any location. UC offers increased productivity and ease of collaboration in an efficient and flexible package.
In the new age of communication, businesses of all sizes face unprecedented challenges. Customers demand a diverse, accessible array of channels with a seamless user experience. Employees do their best work in a UC environment. UCaaS is the right solution to meet these challenges for many businesses. It offers flexible, scalable communications tools in a cloud-based package. UCaaS eliminates the costly patchwork of communications tools and offers efficient communication, collaboration, and mobility even for stratified global enterprises.
By driving efficiency, productivity and cost savings, UC provides businesses with a competitive advantage in their marketplace. The “as-a-service” model guarantees lower CAPEX investment and reduces
the burden on IT and admin staff.
Allow on-site and remote users to collaborate seamlessly between devices and platforms with Unified Communications. VoIP, mobility, video-conferencing, instant messaging, bring-your-own device (BYOD), collaboration, and presence technologies can all work together seamlessly in the cloud…with the right solution and implementation.